YOUR SITE,
LOOKED AFTER.

What actually happens each month?

Updates, a backup, and a check. Core software, plugins and themes get updated, a fresh backup is taken and restore-tested, uptime is monitored around the clock, and your SSL certificate is watched so it never lapses. On Care Plan and Priority we also run a malware scan and use your edit minutes for whatever small changes you send over.

You get a plain-English note if anything needed fixing — not a wall of jargon.

What if my site isn’t WordPress?

Then there’s less to do — and we’ll say so. A static, hand-built site (the kind IBIX builds) has no plugin stack quietly going out of date behind it, so most of the Care Plan’s job on a site like that is hosting, backups, monitoring and your content edits, not patching. Most hand-built IBIX sites are comfortable on Essentials.

If your site runs on WordPress, Shopify or another platform, the same three plans still apply — updates and hardening simply have more to do.

Is there a minimum term?

No. The care plan is monthly and there is no minimum term — cancel whenever you like and the site keeps working, it just stops being looked after.

What happens if my site gets hacked?

It depends which plan you’re on, and we’ll always tell you plainly. Essentials and Care Plan include malware scanning, so an infection is caught and flagged quickly; removing it is quoted separately as a one-off job. Priority includes cleanup as part of the plan, with no extra invoice.

Whichever plan you’re on, we tell you what we found and what it costs to fix before doing anything.

Do you host the site as well?

Often, yes — but not always, and either way the Care Plan still works. Sites IBIX built usually sit on hosting in your name that we manage; sites built elsewhere can stay on their existing host, and we work with whoever holds that account. We don’t control every host’s own uptime, so we can’t promise what we don’t run — only what we do.

What counts as a "content edit"?

Small changes to what’s already on the page — a new price, an updated opening time, a swapped photo, a fixed typo. Care Plan includes 30–60 minutes of this a month; Priority includes more. A new page, a redesign or anything that needs its own copy is a small project, quoted separately.

How fast do you respond when something breaks?

Response times are agreed in writing when you start, so it’s a real commitment rather than a marketing number. As a rule, Priority is looked at first and fastest; all three plans hear from us the same working day for anything urgent.

Can I start on one plan and move up?

Yes, any time. Most clients start on Essentials or Care Plan and move up if the site starts getting busier or downtime starts costing bookings. There’s no penalty for changing plan, and no minimum term to wait out first.