NEVER MISS
AN ENQUIRY.
Every website and WhatsApp enquiry acknowledged in under a minute, qualified, booked into your calendar and followed up automatically — so nothing sits in an inbox going cold.
See what it costs → or message on WhatsApp →When someone enquires through your website or WhatsApp, IBIX’s Enquiry Response System acknowledges them in under a minute, works out what they need and books them straight into your calendar — then logs everything and sends a reminder if nothing’s confirmed. It never writes a reply pretending to be you: it classifies and summarises, and a person answers every real question. Setup starts from £900, with the running cost quoted once we know your systems — there’s no long-term contract.
What Happens To An Enquiry
The Enquiry Lands
A form submission, a WhatsApp message or a missed call comes in from your website. It’s logged straight away, before anyone touches it.
0:00Acknowledged
The sender gets an acknowledgement — a message that says they’ve been heard and someone’s looking at it — before they’ve had time to look elsewhere.
UNDER A MINUTEQualified & Booked
The system works out what they’re asking for, tags it, and slots a call or appointment into your calendar if that’s what’s needed. Anything unclear gets flagged for a person to look at, not guessed.
SAME DAYFollowed Up
If nothing’s confirmed, a reminder goes out automatically, and every enquiry — replied to, booked or lost — is logged so you can see exactly what happened to it.
DAY 3The Hard Rule
It Never Writes To Your Customer.
The system classifies and summarises. It never drafts a reply and sends it as if it came from you — every real answer is written by a person. That makes the worst-case failure a wrong label on an enquiry, not a wrong promise made to your customer in your name. It’s also why we built this on IBIX’s own enquiries first, not a client’s.
What This Costs
Two components of one price, not two tiers — the exact figure depends on what you’re connecting to.
Included:
- Connecting your forms, WhatsApp and inbox
- Qualifying questions written together with you
- Your calendar connected
- Logging and reminders switched on
- Testing before go-live
Right for: getting the system built and switched on.
Included:
- The system kept running and monitored
- Routing rules adjusted as your business changes
- A monthly log of every enquiry
- Support if something needs changing
Right for: keeping it accurate as your business changes.
Final figures are quoted once we know what you’re connecting to — the numbers above are the floor, not a ceiling.
What It Doesn’t Do
- No cold outreach — it only responds to enquiries you already received
- No replying to customers pretending to be you — a person writes every real answer
- No handling phone calls
- No CRM migration — it connects to what you already use, it doesn’t move your data into something new
- No promise about the outcome of any enquiry — only that it gets acknowledged, tagged and logged
What We Need From You
Where Enquiries Land Today
Your contact form, inbox, WhatsApp number or booking page — wherever a customer currently reaches you.
A Calendar We Can Book Into
Google Calendar is what most clients already use; anything with an API works too.
Who Answers What
Which enquiries you handle yourself, and which go to someone else on your team.
Your Qualifying Questions
The two or three things you’d ask any new enquiry before booking them in.
The Enquiry Response System, Answered
Does it reply to my customers pretending to be me?
No. It acknowledges, tags, books and reminds — it never drafts a reply and sends it in your name. Every real answer is written by a person.
What if it files something in the wrong place?
The worst case is a wrong label, not a wrong promise. Everything is logged and visible to you, so a mis-routed enquiry is easy to spot and correct — and once it’s flagged, we fix the rule so it doesn’t happen again.
Does it work with WhatsApp?
Yes — WhatsApp is one of the most common places it connects to, alongside your website’s own contact form and inbox.
What about my existing form, inbox or CRM?
It connects to what you already use rather than replacing it. Setup includes wiring it into your current form, inbox and calendar; if you use a CRM, it logs there too rather than asking you to migrate anything.
Can I turn it off, or turn parts off?
Yes, any time. You can pause the whole system or switch off individual parts — the reminder step, for instance — without losing the rest.
What happens to my customers’ details?
They’re handled the same way as everything else on your site — see our Privacy Policy for the full detail on what’s collected and why.
Is this just a chatbot?
No — and the difference matters. A chatbot holds a conversation and often answers questions itself. This system doesn’t talk to your customers at all — it acknowledges, sorts and books what already arrived, and a person handles every actual answer.
If you want something that can hold a conversation and answer questions from an approved set, that’s our Front Desk Assistant — the two are built for different jobs, and work well together.
Where To Go Next
Enquiries handled is one job. Here’s the rest of it.
GET THIS RUNNING.
Six questions. Tell us what happens today when someone enquires, and we’ll come back with a written scope and one fixed setup price.
Rather not fill in a form? Message on WhatsApp or ring 07979 451280.
Or email info@ibixagency.com · contact page